What is your return policy?
Our return policy allows for the return of unworn, unwashed merchandise with the original tag intact, within 7 days of delivery for a full refund or exchange. No refund is offered for COD Processing Charges, which is Rs. 99. Please see our Return Policy page for more information.
How do I return my product?
You can return an order by clicking Return on the My Orders page.
* We accept returns within 7 days from the date of delivery of the order for most of the products only for defective products which may include any printing defect or garment defect. No return is allowed for size issues. Only exchange with same product is available for size issues hence it is recommended to check size chart before ordering the product.
- Please ensure that while returning, the product and the packaging are in the same condition as it was delivered, with original tags intact.
- We do not accept returns for innerwear, cosmetic products due to hygiene concerns.
- A few other products, like accessories, notebooks, etc., are also non-returnable. We will arrange a pick-up within 2-3 days of your request.
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There are certain areas where we cannot provide a pick-up service. However, you can self-ship your product through any courier service, preferably a reputable courier service provider.
What if I received a defective or incorrect item?
We apologise if you received a defective or incorrect item. Please contact our customer service team at connect@lolsome.co.in as soon as possible, and we will work with you to resolve the issue. We may ask you to provide photos/videos of the defective/incorrect item to assist us in processing your return or exchange.
When will I receive my refund?
Once we receive your returned merchandise, we will process your refund within 3-5 business days. Refunds will be issued to the original form of payment used at the time of purchase. Please note that it may take additional time for the refund to appear on your account depending on your financial institution.
